One of Naperville's four ends policies adopted in 2016, High Performing Government focuses on providing reliable, efficient, and high-quality services.

In order to increase customer convenience, the City will provide or enhance the following online services by the end of 2019: online payments, building permits/inspections, service requests, registrations/licenses.

To increase customer service and convenience, as well as increase staff efficiency, the City will implement online services for concept meetings/planning submittal, fee payments and sidewalk contractor/electrician registrations.