Enhancing Online Services
Goal Summary
In order to increase customer convenience, the City will
provide or enhance the following online services by the end of 2019: electronic
payment options; building permits, inspections, registrations and licenses; and
service requests.
The High Performing Government Ends Policy sets the
expectation for how the City will deliver services - reliably, efficiently and
at a high level of quality. This Ends Policy is by far the broadest and covers
issues critical to our services including communication, sustainability,
innovation and technology. As we looked to establish our first goals around
this ends policy, there was no doubt that the goals would center around
technology.
Why is this important?
We know today that the world operates in a 24/7 environment,
and the City of Naperville should be no different. Our customers expect and
deserve to conduct city business when and how they prefer. Most city
transactions today require a trip to City Hall or at least your mailbox because
our current systems do not support online submissions or payments. That’s all
about to change.
As the City grew over the last few decades, so did many of
our software solutions. While functional, many of the city’s current systems
are antiquated and do not communicate with one another. As an organization, we
have taken the time to create our long-term technology plan and roadmap to
support the services that we provide to the community. Between now and the end
of 2019, we will be replacing, expanding and integrating our key business
systems to improve our service delivery to you, our customer.
What are we doing?
Although the outcomes may not be visible to the public yet,
there are significant efforts underway to make the above service improvements
happen. Learn more about our efforts here: