A Safe Naperville

Naperville consistently ranks as one of the safest cities in the country in which to live, raise children and retire. The City’s internationally-accredited police and fire departments routinely meet or exceed many of the fundamental expectations for public safety agencies, including maintenance of a low crime rate and rapid response to emergencies.

Naperville's Crime Statistics

(Click the diagonal arrows at the bottom right of the graphic to enlarge it.)

Fire Department Response Times

(Distribution Matrix for Fire & EMS Incident Types from 1/1/2017 thru 12/31/2017)
NFD response time data based upon a 90% performance metric
The Naperville Police and Fire Departments provide a full array of emergency services to Naperville and surrounding communities, with employees receiving extensive training and certification for any number of technical or non-traditional emergency responses.
A citizen survey conducted in Naperville in 2016 reaffirmed the community’s satisfaction with the quality of emergency services in Naperville, with 94 percent and 86 percent of respondents voicing satisfaction with fire and police services, respectively. These satisfaction levels in Naperville are significantly higher than national and regional averages.
The hard work and competency achieved in fundamental areas by the Naperville Police and Fire Departments enhance the quality of life in Naperville, but they also afford the departments the ability to focus on both continuous improvement and new training to better and more efficiently meet the needs of the community.
The City's goals in this area involve two such projects - a comprehensive study of the location and deployment of fire stations and response vehicles in the southern part of the community and the growth of a program to help our first responders better recognize, respond appropriately to, and follow up on calls for service involving mental health.
The City’s goals relative to these pursuits are further explained here: