In order to maximize the value of the City’s existing investment in communications infrastructure, the City will establish strategic policies for the use, potential lease, trade and sale of fiber assets.

Electric utilities use the System Average Interruptible Duration Index (SAIDI) to measure the reliability of electric utility systems. The SAIDI represents the average number of minutes each customer can expect to be without power in a given year. This is a comparison of Naperville with Com Ed SAIDI data.

Naperville Police Department beat polygons

While it is important for Naperviille to compare performance year over year, it is also valuable to compare our performance against other communities both regionally and nationally. This chart benchmarks Naperville’s performance on a variety of city services as compared with other communities in the East Central region of the country and nationally. The East central region data is compiled from a random sample of survey results from 400 residents in the East Central region of the United States. The national survey is compiled from a sample of more than 4,000 residents in the continental United States.

System Average Interruption Duration Index (SAIDI) Outage in Minutes. SAIDI is the average outage duration for each customer served, and is calculated as the sum of all customer interruption durations divided by the total number of customers served . SAIDI is measured in minutes or hours over the course of a year, and according to IEEE Standard 1366-1998 the median value for North American utilities is approximately 1.50 hours.

To increase customer service and convenience, as well as increase staff efficiency, the City will implement online services for concept meetings/planning submittal, fee payments and sidewalk contractor/electrician registrations.

In order to increase customer convenience, the City will provide or enhance the ability to submit and track online service requests.

Naperville receives its water supply from Lake Michigan through the DuPage Water Commission. This dataset shows the average daily amount of water purchased by the City of Naperville in millions of gallons by month.

This dataset includes comparable governmental debt for both national and local communities. The data also include the population and total debt per capita. These communities were chosen based upon their size and location and have been historical comparisons for the City of Naperville.

Featured links on Naperville's geographic (mapping) data site. The City of Naperville, Illinois uses geographic data to help maintain infrastructure, deliver services, and inform the community. Map Naperville houses a collection of interactive maps and raw geospatial datasets maintained by the City. Feel free to explore, discover, and share the maps and data on this site.