One of Naperville's four ends policies adopted in 2016, High Performing Government focuses on providing reliable, efficient, and high-quality services.

The City of Naperville conducted a citizen satisfaction survey in 2016 to solicit feedback on public works, transportation, public safety, utility services and public information practices.

In order to increase customer convenience, the City will provide or enhance the following online services by the end of 2019: online payments, building permits/inspections, service requests, registrations/licenses.

Requests for city services.

In order to increase customer convenience, the City will provide or enhance the ability to submit and track online service requests.

One of Naperville's four ends policies adopted in 2016, Public Safety focuses on delivering highly-responsive emergency services to provide for a safe community.

JULIE Location Service Requests per month

City of Naperville Electric Utility JULIE Location Service Requests per year 2012-2017

To increase customer service and convenience, as well as increase staff efficiency, the City will implement online services for concept meetings/planning submittal, fee payments and sidewalk contractor/electrician registrations.

Requests for city services.